REFUND POLICY
​
Refund Eligibility: Refunds are available only under the following limited circumstances:
-
Complete non-delivery of contracted services due to Soarhaven's inability to commence work within 14 days of payment
-
Documented technical failure preventing service delivery for more than 21 consecutive days
Refunds are NOT available for:
-
Client dissatisfaction with business outcomes or market results
-
Failure to implement provided strategies and recommendations
-
Changes in client business circumstances or priorities
-
Client-requested service termination for any reason
-
External market conditions affecting client success
Refund Processing Timeline:
-
Evaluation period: 14-21 business days after written request
-
Refunds are calculated on a pro-rated basis for services not yet delivered
-
Processing time: 7-14 business days once approved
Funds Return Timeline: Once a refund is processed, it takes 5-10 business days for funds to return to the original payment method.