REFUND POLICY​

Soarhaven provides acquisition infrastructure design and implementation services.

Because our work involves immediate deployment of proprietary frameworks, system architecture, CRM structuring, and acquisition governance processes, all payments are final except under the limited conditions outlined below.
 

Refund Eligibility

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Refunds are only available under the following circumstances:

• Complete failure by Soarhaven to initiate the agreed engagement within 14 days of confirmed payment.

• Full interruption of services caused solely by Soarhaven, lasting more than 21 consecutive days, rendering delivery of contracted infrastructure impossible.
 

No other circumstances qualify for refund.
 

Refunds Are Not Available For
 

Refunds are strictly not provided for:

• Dissatisfaction with revenue outcomes, charter volume, deal flow, or business performance.

• Client-side failure to implement operational recommendations or maintain system discipline.

• Delays in providing CRM access, data, or required operational inputs.

• Changes in internal strategy, leadership priorities, or market positioning.

• Client-initiated termination of the engagement.

• External market conditions, competitive shifts, or buyer behavior changes.

• Subjective expectations regarding speed of results.

• Infrastructure, frameworks, or system components already delivered or deployed.

Once acquisition architecture, CRM structures, positioning systems, or governance frameworks have been delivered, no refunds may be issued.
 

Refund Evaluation Process

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If a qualifying refund request is submitted:

• Evaluation period: 14–21 business days.

• Approved refunds are pro-rated strictly for undelivered portions of contracted services.

• Processing time after approval: 7–14 business days.
 

Funds Return Timeline
 

Approved refunds will be returned to the original payment method within 5–10 business days, subject to banking and payment provider processing times.